Difference between revisions of "UPlexa Knowledgebase:Troubleshooting Wallets"
(Created page with "This page is for troubleshooting uPlexa based wallets. == Web Wallet == Why does my web wallet show a balance of 0 UPX? If your web wallet is showing a balance of 0 UPX, it...") |
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== Web Wallet == | == Web Wallet == | ||
| − | Why does my web wallet show a balance of 0 UPX? | + | * Why does my web wallet show a balance of 0 UPX? |
If your web wallet is showing a balance of 0 UPX, it may be because you generated your wallet with our classic webwallet. | If your web wallet is showing a balance of 0 UPX, it may be because you generated your wallet with our classic webwallet. | ||
There was a bug with this wallet, resulting in some users keys to not properly work on other wallets. | There was a bug with this wallet, resulting in some users keys to not properly work on other wallets. | ||
| Line 15: | Line 15: | ||
== GUI Wallets == | == GUI Wallets == | ||
| − | Why won't my wallet sync? | + | * Why won't my wallet sync? |
To resolve this problem: | To resolve this problem: | ||
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== Android Wallet == | == Android Wallet == | ||
| − | Why does my android wallet seem to crash when trying to create a wallet? | + | * Why does my android wallet seem to crash when trying to create a wallet? |
Currently, this is due to ARMv7 devices and older. We only support ARMv8+ devices at the current moment. | Currently, this is due to ARMv7 devices and older. We only support ARMv8+ devices at the current moment. | ||
Latest revision as of 22:48, 12 June 2019
This page is for troubleshooting uPlexa based wallets.
Web Wallet
- Why does my web wallet show a balance of 0 UPX?
If your web wallet is showing a balance of 0 UPX, it may be because you generated your wallet with our classic webwallet. There was a bug with this wallet, resulting in some users keys to not properly work on other wallets.
To fix this issue: 1) Login to https://classic-wallet.uplexa.com 2) Login to https://wallet.uplexa.com 3) Copy your wallet address from https://wallet.uplexa.com 4) Send your funds from https://classic-wallet.uplexa.com to your new public address
GUI Wallets
- Why won't my wallet sync?
To resolve this problem: 1) Check to make sure your firewall allows uplexad.exe 2) If the above does not work, try running "low-graphics-mode" file within the uPlexa directory 3) If all else fails, please use a remote node. Settings->Node->Remote node. You may use remote.uplexa.com on port 21061
Android Wallet
- Why does my android wallet seem to crash when trying to create a wallet?
Currently, this is due to ARMv7 devices and older. We only support ARMv8+ devices at the current moment.
